bm389 Questions — Full List

Yes. When withdrawing from bm389, funds can only be sent to a KBZPay, Wave Money, or AYA Pay wallet that matches your bm389 account name. Transfers to a third party's account are not allowed — this policy is in place to protect players' security.

Most withdrawal requests are processed within 10 to 45 minutes. If it takes longer than that, you can contact the support team immediately via Live Chat. Please note that network issues or additional verification requirements may cause delays.

The minimum withdrawal amount is 30,000 Ks. You cannot withdraw below this amount. The minimum deposit amount is 20,000 Ks, and deposits can be made via KBZPay, Wave Money, and AYA Pay. If your balance has not reached the minimum, accumulate more before withdrawing.

To withdraw winnings from the Welcome bonus, you must first complete a wagering requirement of bonus amount × 10. For example — if you receive a 20,000 Ks bonus, you need to wager 200,000 Ks before you can withdraw. If you receive a 100,000 Ks bonus, you must wager 1,000,000 Ks. You can check your remaining wagering balance in your account before making a request.

The withdrawal service at bm389 runs 7 days a week, 24 hours a day. Whether you withdraw in the evening, at night, or on a public holiday, it will be processed within 10–45 minutes. You can also check on your withdrawal via 24/7 Live Chat in Myanmar language.

Your VIP level advances based on how regularly you play and your total wagering amount. The more you play and the more consistently you keep playing, the higher the level you can reach. Note that bm389 reviews each account individually to determine the exact frequency requirements.

When you meet the weekly minimum play requirements, bm389 returns a percentage of your losses as cashback. The cashback is calculated according to your current VIP level and credited to your account automatically. Cashback rates are up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold, and up to 1.5% at Platinum.

bm389 has 4 VIP levels —
Bronze — weekly cashback up to 0.4%
Silver — weekly cashback up to 0.8%
Gold — weekly cashback up to 1.1%
Platinum — weekly cashback up to 1.5%
The higher your level, the greater the rate at which your losses are returned to you.

Platinum VIP players not only receive the highest cashback rate, but players also report getting priority withdrawal handling and a higher level of service. You can ask the bm389 support team directly via Live Chat for details about VIP privileges.

The wagering conditions for cashback funds are set out in bm389's cashback promotion terms. Since these terms include details on which games the cashback can be used on, we recommend contacting Live Chat to confirm. Support is available 24/7 in Myanmar language.

On the bm389 login page, click "Forgot your password?" and enter your registered phone number or email address. If you still cannot get in, contact the support team via Live Chat — once a few verification steps are completed, your account can be recovered.

The most common reasons for not being able to log in are — a password entered incorrectly due to a small typo or case difference, a browser cache issue, or connecting through a VPN. Try refreshing your browser and attempting again; if that does not work, contact Live Chat for assistance.

Yes — you can access your bm389 account from any device. When logging in for the first time from a new phone or computer, you may need to complete an OTP or a verification step. As long as your name and phone number are entered correctly, there should be no issues.

If you want to change your name, phone number, or payment methods, contact us via 24/7 Live Chat. Personal information changes will need to be verified, and payment method changes may require additional verification steps.

Your username can include English letters and numbers and should be at least 6 characters long. For good security, your password is recommended to be a mix of uppercase and lowercase English letters, numbers, and symbols. Read through the instructions carefully when filling in your registration details.

Documents submitted by players at bm389 — such as NRC card photos and payment screenshots — are protected with SSL encryption and will never be shared with third parties for any purpose other than identity verification. You can read our privacy policy here.

If your verification is rejected, the support team will notify you of the reason for the rejection. Please resubmit clear photos that are not blurry, not too dark, and not at an angle. If the issue continues, contact us via Live Chat — we are available 24/7.

Large withdrawal requests or unusual login activity may trigger a verification check from bm389. This is to protect players' funds and prevent unauthorized account access.

bm389 strictly requires that the name on the withdrawal account must match the name on the payment wallet (KBZPay / Wave Money / AYA Pay). If the names do not match, the withdrawal will be rejected. To avoid any issues, please make sure you enter your correct name when registering.

Submitting personal information is intended to prevent financial fraud and account theft and to ensure fair play. bm389 prioritizes the financial security of its players, so please cooperate with any verification steps.