bm389 Responsible Gambling — Your Safety Comes First
Playing at bm389 should be entertainment, nothing more. We are always here to help you play safely — with self-control tools, a 21+ policy, and clear information.
Our Responsible Gaming Core Principles
21+ Age Protection
Only players aged 21 and above may open an account at bm389. We strictly enforce age verification to protect younger people.
Deposit Limits
You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately and cannot be changed for 7 days.
Time-Out Breaks
If you want a temporary break from gambling, you can set a time-out of 24 hours, 7 days, or 30 days. During that period, your account will be closed for gameplay.
Self-Exclusion
If you feel you have a gambling problem, you can set a self-exclusion period of 3 months, 6 months, 1 year, or longer. No access of any kind is possible during the exclusion period.
24/7 Support
For any gambling-related concerns, you can reach us in Burmese via Live Chat, 24/7. We are here to listen without judgment.
Mindful Gambling
Players have access to history tools to check their playing time and spending. Your gaming records are there to help you make your own informed decisions.
Warning Signs of a Gambling Problem
If you recognise one or more of the signs below, it may be time to take responsible gambling steps.
- Continuing to play in an attempt to win back losses — if you are gambling more and more because of losses, this is a warning sign.
- Borrowing money from family or friends to gamble, or having ongoing financial problems because of gambling.
- Trying to stop gambling but failing to do so and continuing to play — a sign that control is slipping.
- Hiding your gambling time from family or colleagues, or lying about it.
- Feeling bored or restless without gambling, feeling better only when playing, and only returning to normal when you can gamble.
- Neglecting work, studies, or family responsibilities because of gambling.
- Experiencing negative feelings (anxiety, sadness) because of gambling, yet continuing to play without stopping.
bm389 Protection Tools
Players can request any of these tools instantly through Live Chat — no separate contact needed.
| Tool | Options | Takes Effect | Can Be Removed |
|---|---|---|---|
| Daily Deposit Limit | Amount set by player | Immediately | 7 days after the limit is set |
| Time-Out | 24 hours / 7 days / 30 days | Immediately | After the period ends |
| Self-Exclusion | 3 months / 6 months / 1 year / Permanent | Immediately | After the period ends (requires 7-day reactivation request) |
| Game Type Restriction | Select game types to block | Immediately | Request via Live Chat |
Tips for Healthy Play
Set a budget and stick to it
Decide in advance how much you will spend and do not go over that amount. Keep your gambling budget separate from everyday expenses (rent, groceries, school fees). Once the budget is gone, stop playing for the day.
Set a time limit
Decide how long you will play and set an alarm. Long sessions can wear down your judgment and lead you to bet more than you intended.
Treat it as entertainment
Gambling is not a way to earn income — it is entertainment and nothing more. Chasing losses with the mindset of "winning it back this time" is risky and will not produce income.
Keep a balanced life
Even if you are still earning from gambling, do not let it affect the time you spend with family or your life priorities. Schedule your gambling time at appropriate moments.
How to Get Help with a Gambling Problem
If you think you have a gambling problem, bm389 support is available 24 hours a day. Players themselves, or their family members, can reach out at any time.
Live Chat (Myanmar language)
bm389's Live Chat support is available in Myanmar language 24/7. If you want to self-exclude, set gambling limits, or make a change in your life, contact us via Live Chat — we will help you with care and full confidentiality.
Contact by Email
If you would like to discuss gambling-related matters in more detail, you can write to [email protected]. We keep all player personal information strictly confidential.
Players, reach out to us
Requesting any gambling limit does not mean anything is wrong with you — these tools show that you are in control of your own life. bm389 fully supports every decision our players make.
21+ Youth Protection Policy
bm389 strictly enforces that only players aged 21 and above may open an account. To protect those who are underage, we apply the following measures.
- Date of birth verification (Identity Verification) is required when opening an account.
- If parents or guardians share a computer or phone with children, please enable browser parental controls.
- Do not share your login details (username, password) with children or anyone under age.
- If you suspect someone under 21 is playing, contact us immediately via Live Chat. We will review and close that account.
Players must be 21 or older
bm389 does not allow anyone under 21 to play
Responsible Gaming — Questions & Answers
Play safely at bm389
Want to enjoy bm389 games responsibly? Check out our games — you can also read the FAQ.