bm389 Privacy Policy

1. Introduction

bm389 is an online casino and football betting platform designed for players in Myanmar. We treat the security and privacy of your personal data as a top priority.

This Privacy Policy ("Policy") explains what data we collect when you use the bm389.mom website and related services, how we handle that data, and what rights you have regarding your data.

By using bm389's services, you agree to the data collection and usage practices described in this policy. If you do not agree, please stop using the services.

2. Types of Data We Collect

We may collect the following categories of personal data—

Identifying Personal Data

• Name (real name and/or username)
• Contact information — email address
• Date of birth (to verify age 21+)
• Personal and financial data related to bank/payment accounts

Technical Data

• IP address and computer/mobile device information
• Browser type and version
• Login and logout records
• Pages visited, time spent, and links clicked

Gaming Data

• Game history — play patterns, bet amounts, session duration
• Deposit and withdrawal records
• Bonus and promotion data

Communication Data

• Live chat conversation records
• Email correspondence records
• Complaint and request records

3. Methods of Data Collection

bm389 collects your data through the following methods—

• Direct submission: Data collected directly from account registration, deposits via KBZPay / Wave Money / AYA Pay, submitting complaints, and similar actions
• Automatic collection: Technical data collected via cookies, tracking tools, and web server logs
• Third-party sources: Financial verification data received from payment service providers (e.g. KBZPay)

4. Purposes for Using Data

We use the data we collect only for the following purposes—

Account Management

To register, verify, and control access to your bm389 account. The security of every player's account is our top priority.

Financial Transactions

Data is used to correctly process deposits, withdrawals, and bonus payments through KBZPay, Wave Money, and AYA Pay. For banking and financial transactions, you can deposit from 20,000 Ks and withdraw from 30,000 Ks using KBZPay.

Customer Service

To provide 24/7 Live Chat support, communication data must be handled properly so your inquiries, complaints, and issues can be resolved.

Responsible Gaming Oversight

Gaming activity data is handled in a way that supports players in maintaining healthy play habits. If problematic play patterns arise, you can find help on the Responsible Gaming page.

Platform Improvement

We analyse player usage patterns to improve service quality. This data is never used to identify any individual player, and is only used in aggregated analytical efforts.

Legal Compliance

Certain data is retained to meet required legal obligations and anti-money laundering requirements.

5. Data Sharing with Third Parties

bm389 does not sell or rent your personal data to third parties. However, it may be shared on a limited basis with service providers in the following cases—

• Payment service providers: KBZPay, Wave Money, and AYA Pay receive only the data needed to complete financial transactions
• Technology operators: Those who manage web server services and operational data share data only under agreements consistent with our privacy policy
• Legal requests: In responding to lawful requests from law enforcement authorities

6. Cookies and Tracking Technologies

bm389.mom uses cookies to improve your gaming experience.

Cookie Types

• Essential Cookies: Cookies for login, game connectivity and security — the service cannot work properly without these cookies
• Preference Cookies: Cookies that save your language choice, display settings and preferences
• Analytics Cookies: Cookies used to measure how well the website is performing

You can restrict or block cookies through your browser settings. However, please note that disabling essential cookies may cause parts of the service to stop working.

7. Data Retention Period

We store your data in line with the following policy—

• Account Data: Kept in full for as long as the account is active
• Financial Transaction Records: Retained for the period required by law and compliance obligations
• Communication Data: Retained for a reasonable period after an issue is resolved, then deleted
• Technical Data (Logs): Automatically deleted after the retention period expires

If you request to close your account, we will delete your data except for any data we are required by law to retain (such as financial transaction records).

8. Player Rights

Every player at bm389 has the following rights regarding their personal data—

Right to Access

You can request to view any data we have collected about you. We will aim to respond within 2 weeks of receiving your request.

Right to Correction

You can request corrections to any personal data that is inaccurate or incomplete. You can do this by contacting Support.

Right to Deletion

You can request that your data be deleted, except for data we are required to retain for compliance purposes (**financial transaction records**).

Right to Restriction

You can request that certain data processing be restricted — for example, you can ask for analytics cookies to be turned off.

Right to Restrict Sharing

You can restrict data sharing for advertising purposes. As bm389 does not share data with any third party for advertising, this right does not apply to our service.

To exercise any of these rights, you can contact us immediately via 24/7 Live Chat or email us at [email protected].

9. Restrictions Relating to Minors

bm389 services are available to adults aged 21+ only. We do not knowingly collect personal data from children or young people under the age of 21.

If we become aware that data from a player under 21 has been collected, we will delete that data immediately and close the relevant account. You can report such cases to [email protected].

10. Security Measures

bm389 takes the following steps to protect your data—

• SSL Encryption (TLS): All data transmissions are protected using SSL/TLS technology
• Access Control: Our staff can only access data relevant to their specific role
• Payment Protection: Financial transactions use the built-in encryption technology of KBZPay, Wave Money and AYA Pay
• Security Monitoring: Systems are in place to detect unauthorised access attempts
• Regular Audits: Regular cybersecurity checks are carried out to identify and fix vulnerabilities

11. Policy Changes

bm389 may update this privacy policy from time to time. If significant changes are made, we will notify you with a clear announcement when you use the service.

We encourage you to check the "Last Updated" date of this policy regularly. Continuing to use the service after any policy change means you accept the changes.

12. Contact Us

For any questions or requests regarding the Privacy Policy, you can contact the bm389 customer support team through the following methods—

• 24/7 Live Chat: Contact us instantly in Burmese via the Live Chat button on the website
• Email: [email protected]

For privacy-related requests, please send your message with the subject "Privacy Request". We will do our best to handle your request promptly.